Warranty Policy
Coverage clarity for your everyday training gear.
Fitvora warranty policy explains how eligible product concerns are reviewed for fitness equipment, home gym essentials, strength training gear, cardio accessories, yoga and mobility tools, recovery products, and workout support items. It is built to keep support clear, practical, and aligned with real training use.
Support starts with product details.
Warranty review may consider the order record, product category, issue description, photos, item condition, and whether the gear was used for its intended training purpose.
Warranty Scope
Products this policy is designed to support.
This policy applies to eligible Fitvora training products purchased from Fitvora. Coverage may vary by item type, condition, support documentation, and the approved review outcome.
Strength equipment
Eligible concerns involving dumbbells, kettlebells, resistance training products, straps, belts, handles, and daily strength accessories.
Home gym essentials
Review support for compact training setups, gym storage, mats, functional training gear, and everyday workout equipment.
Recovery and mobility
Support guidance for foam rollers, mobility tools, stretching accessories, yoga supports, and recovery-focused training products.
Cardio and movement
Eligible product-function concerns for selected cardio tools, movement accessories, and active routine support items.
Built for intended use.
Warranty review focuses on product concerns that affect normal use when the item has been used, stored, and cared for as intended.
Coverage Review
What may be reviewed.
Policy Details
Warranty conditions and limitations.
These details help explain how Fitvora reviews warranty requests. The outcome may depend on the item, documentation, product condition, and support team assessment.
Proof of purchase
Warranty support requires order information that connects the product to a Fitvora purchase. Please include your order number, checkout email, product name, and any details that help identify the item.
Product condition
Fitvora may request photos or videos showing the full item, the concern area, included components, and packaging if the issue is connected to delivery condition. Items should be clean and reviewable.
Intended use
Warranty coverage is intended for product concerns that occur during normal fitness use. Products should be used for their intended training purpose and stored according to reasonable care practices.
Not typically covered
Coverage may not apply to normal wear, misuse, accidental damage, improper storage, unauthorized modification, cosmetic changes that do not affect function, or use outside the product’s intended training purpose.
Resolution options
Depending on the approved outcome, Fitvora support may provide troubleshooting guidance, component review, replacement review, return instructions, or another appropriate support path.
Shipping timeline
Standard Fitvora shipping time is 3–5 business days. If warranty support results in a replacement or follow-up shipment, support will provide the relevant guidance after review.
Claim Process
How to request warranty review.
A complete request helps Fitvora support review your product more accurately. Please wait for instructions before sending any item back.
Gather your details.
Prepare your order number, checkout email, product name, and a short explanation of the concern.
Add clear visuals.
Include photos or video showing the full product, the concern area, and packaging if the issue relates to arrival condition.
Follow support guidance.
Fitvora support will review your request and provide the next step based on the product and issue details.
Care protects product life.
Keep training gear clean, dry, and properly stored between sessions. Avoid unnecessary impact, outdoor exposure, and storage conditions that can affect mats, bands, grips, foam rollers, and weighted equipment.
Document concerns early.
If you notice an eligible product concern, stop using the item when continued use may worsen the issue. Take clear photos, keep included parts together, and contact Fitvora support with complete details.
Questions
Warranty policy answers, without confusion.
Use these notes to understand what Fitvora may ask for when reviewing an eligible warranty request.
Do I need proof of purchase?
+Yes. Please include your order number and checkout email so Fitvora support can verify the purchase and review the correct product.
Should I keep using the product?
+If continued use could worsen the concern, stop using the item and contact Fitvora support with clear photos and a description of the issue.
Does warranty cover normal wear?
+Normal wear from repeated training use, cosmetic changes that do not affect function, misuse, improper storage, and accidental damage may not qualify.
Can I send the product back immediately?
+Please wait for Fitvora support instructions before returning any item. This helps ensure the request is tracked and reviewed properly.
Start A Review
Have a product concern? Send the details first.
Include your order number, checkout email, product name, photos, and a clear explanation of the concern. Fitvora support will review the information and guide the next step for eligible warranty requests.