Refund Policy
Clear return guidance for your training gear.
Fitvora wants every support request to feel organized and easy to understand. This policy explains how refund and return requests are reviewed for eligible fitness equipment, strength gear, home gym essentials, recovery tools, yoga accessories, and workout support products.
Policy Summary
What to know before starting a refund request.
Each request is reviewed based on the order record, product type, item condition, and supporting details. Please contact Fitvora support before returning any fitness equipment or accessories.
Order verification
Your order number and checkout email help our team confirm purchase details and match the request to the correct product.
Condition review
Returned items should be clean, complete, and safely packaged with included parts, manuals, bands, straps, or accessories when applicable.
Return authorization
Please wait for return instructions from Fitvora before sending items back, so the request can be tracked and reviewed correctly.
Refund processing
Approved refunds are issued to the original payment method. Bank or payment provider timing may affect when funds appear.
How It Works
Start with support, then follow the return instructions.
- 1 Send your request Contact us with your order number, product name, checkout email, and the reason for the refund or return request.
- 2 Share product details Include clear photos when the product condition, missing component, delivery issue, or packaging concern needs visual review.
- 3 Wait for instructions Fitvora support will provide the appropriate next step. Do not ship items back before receiving return guidance.
- 4 Review and resolution Once the return is received and inspected, eligible refunds are processed according to the approved support outcome.
Policy Details
Refund and return conditions.
This policy is written for Fitvora training gear and fitness equipment. It helps protect product quality, support accuracy, and a clean review process.
Eligibility
Refund or return eligibility may depend on the product category, order record, item condition, and reason for the request. Items should be returned in clean, complete, and reviewable condition with included components whenever applicable.
Non-returnable situations
Items may not qualify if they show misuse, missing parts, avoidable damage, improper storage, heavy wear, unauthorized modification, or signs that the product was used outside its intended fitness purpose.
Return shipping
Return shipping instructions will be provided after support review. Depending on the reason for return and the approved outcome, return shipping costs may be the customer’s responsibility unless Fitvora support states otherwise.
Inspection
Returned products may be inspected before a refund is approved. The item should match the original order and include relevant accessories, parts, packaging, or documentation when requested by support.
Refund method
Approved refunds are issued to the original payment method. Processing times can vary based on your bank, card issuer, or payment provider after the refund has been released.
Shipping timeline
Standard Fitvora shipping time is 3–5 business days. If your refund request involves delivery condition, please contact us promptly with photos of the item and packaging.
Package your gear carefully.
Fitness equipment, mats, bands, recovery tools, and training accessories should be packaged securely for return. Use protective packing where needed to help prevent damage while the item is in transit.
Contact us before returning.
Sending products back without Fitvora return instructions can delay review. Support will explain the next step based on your order details, product category, and request reason.
Questions
Refund policy answers, kept simple.
Use these notes to prepare a complete request before contacting Fitvora support. Complete details help our team review your request faster and more accurately.
Can I return an item without contacting Fitvora first?
+Please contact Fitvora support before sending any item back. This helps ensure the return is properly reviewed, tracked, and connected to your order.
What information should I include?
+Include your order number, checkout email, product name, reason for the request, and clear photos if the product condition or delivery issue needs review.
When will I receive my refund?
+After an eligible return is received and reviewed, approved refunds are issued to the original payment method. Your payment provider may need additional time to post the funds.
What if my order arrived damaged?
+Contact us as soon as possible with photos of the item, packaging, and shipping label. Fitvora support will review the details and guide the next step.
Need Help?
Start your refund request with the right details.
Before contacting Fitvora, gather your order number, checkout email, product name, photos, and a short explanation of the issue. Our team will review the request and provide the appropriate return or refund guidance.