Returns & Exchanges
Keep your training setup moving.
Fitvora reviews return and exchange requests for eligible fitness equipment, workout accessories, mobility tools, mats, and recovery gear. Start with a quick message before sending anything back so our team can confirm the cleanest next step.
Start with support.
Send your order information, item name, and reason for the request to Fitvora before arranging a return shipment.
Request firstKeep gear unused.
Equipment and accessories should be clean, unused, and kept with original packaging when possible.
Condition mattersShare clear photos.
For damaged, incorrect, or missing-item concerns, photos help the team review the issue more efficiently.
Faster reviewReview the outcome.
Eligible requests may be guided toward a return, exchange, or another support resolution based on the item and order details.
Case by caseDesigned for clean, fair gear reviews.
Fitness equipment can vary by size, surface contact, installation, and use. A quick review helps protect product quality while keeping the support experience clear for training essentials such as dumbbells, resistance bands, mats, recovery tools, straps, gloves, storage pieces, and cardio accessories.
- Unused items in original condition are the easiest to review.
- Items with visible wear, heavy use, missing parts, or altered packaging may not qualify.
- Exchanges depend on item availability and the condition of the original order.
Before you send a request.
A little preparation makes the review smoother. Use this checklist to keep your return or exchange request organized from the first message.
Order details
Include your order number, email used at checkout, product name, and the reason you need help.
Clear requestProduct condition
Confirm whether the gear is unopened, unused, tested lightly, damaged on arrival, or incorrect.
Accurate reviewPackaging status
Keep manuals, accessories, inserts, protective packaging, labels, and original boxes together.
Safer transitPhoto support
For delivery damage or incorrect items, attach clear photos of the product, packaging, and label.
Helpful contextA simple support flow for training gear.
Please do not send items back without first contacting Fitvora. Unapproved return shipments can be harder to identify, review, or match to the correct order.
Message Fitvora.
Contact the team with order details and a concise description of the issue, exchange preference, or return request.
Use info@fitvora.xyz or the contact page.Receive guidance.
The team will review the item type, condition, request reason, and order information before sharing the next step.
Keep packaging nearby during review.Pack with care.
If a return is authorized, pack the gear securely so weights, straps, mats, or accessories stay protected in transit.
Use the confirmed instructions only.
Need a better fit for your routine?
Exchanges may be reviewed for size-sensitive or routine-sensitive items such as training gloves, belts, straps, resistance bands, mats, and accessories when the original product condition allows it and the replacement item is available.
Tell us what arrived.
If an item arrives damaged, incomplete, or different from what you ordered, contact Fitvora promptly with photos of the product, packaging, and shipping label so the issue can be reviewed with the right context.
Return and exchange FAQ.
These notes help set expectations before you contact us. For order-specific help, the support team can review your exact item and request.
Should I send my item back right away?
What condition should returned gear be in?
Can I exchange a product instead of returning it?
What should I do if my item arrived damaged?
How fast are standard Fitvora orders shipped?
Send the right details once.
A clear first message helps Fitvora review your return or exchange request faster. Include your order information, product name, request reason, item condition, and photos when they are relevant.